takbet Privacy Policy

1

Introduction and Scope

takbet is an online gaming and betting platform operated for users in Bangladesh. When you register, log in, or use any service on takbet, you agree to the terms set out in this privacy policy.

This policy applies to all users — website visitors, registered members, and mobile app users alike. It should be read alongside our Terms and Conditions, as both documents together define the relationship between you and takbet.

If you are under 21 years of age, you may not use any takbet service. Information collected for age verification is held under strict security.

2

What Information We Collect

2.1 Information You Provide Directly

We collect information you give us directly during registration and account management. This includes:

Full name and date of birth
Mobile number and email address
National ID or passport number (for age and identity verification)
Preferred language and communication method
Mobile banking details for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
Records of communication via live chat or email

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically. This information is used to improve platform performance and ensure security:

IP address and device type
Browser type and version
Date, time, and duration of access sessions
Page visit patterns and click data
Cookie and local storage data
In-app gaming activity logs

2.3 Information Received from Third Parties

Our payment partners (bKash, Nagad, Rocket, Upay) share the information needed to confirm transactions. This information is used only for transaction verification and fraud prevention.

3

Purpose of Data Use

takbet uses your information for the following purposes:

3.1 Account and Service Management

Creating, verifying, and securing your account
Processing deposits and withdrawals
Activating bonuses and promotions
Confirming user identity and preventing fraudulent activity
Providing 24/7 live chat and email support

3.2 Platform Improvement

Personalising the gaming experience
Identifying and resolving technical issues on the platform
Strengthening security measures

3.3 Legal Obligations

Relevant information is retained to comply with applicable laws and regulations, and for dispute resolution purposes.

takbet does not sell your personal information to any third party. Information is not shared for any purpose other than payment processing and security verification.

4

Data Disclosure and Sharing

4.1 When Information May Be Shared

takbet shares information only in limited circumstances:

Payment Partners: bKash, Nagad, Rocket, and Upay receive the minimum information needed to complete transactions.
Game Software Providers: Game studios may receive technical data related to gameplay, but not your personal identity.
Security Services: Technology service providers use limited data to detect fraud and unauthorised access.
Legal Obligations: Relevant information may be disclosed if a valid order is received from a court or regulatory authority.

4.2 What Never Happens

Your information is not sold or transferred to advertisers without your consent.
Account information is not linked to social media or other online platforms.
Identity verification documents (NID, passport) are not shared with third parties.

5

Cookies and Tracking Technologies

takbet uses cookies and similar technologies on the platform. These technologies maintain your browser session, remember your login state, and ensure security.

5.1 Types of Cookies

Essential Cookies: The platform cannot function properly without these. Login sessions, security tokens, and cashback information are stored in these cookies.
Functional Cookies: These remember your preferred language, game category, and display settings.
Analytics Cookies: These help us understand which parts of the platform are used most, which allows us to improve the service.

5.2 Cookie Controls

You can disable cookies from your browser settings, but doing so may limit some platform features. Disabling essential cookies may cause login sessions and security features to stop working correctly.

6

Data Security Measures

takbet uses industry-standard security technologies to keep your information safe:

6.1 Technical Protection

SSL Encryption: All data transferred between your browser and our servers is encrypted with SSL.
Database Encryption: Stored personal information is kept in an encrypted state.
Firewall and Intrusion Detection: Active monitoring is in place to block unauthorised access.
OTP Verification: OTP is used as an additional security layer for sensitive activities.

6.2 Organisational Protection

Only authorised staff have access to information they need.
Regular security reviews and staff training are conducted.
If a data breach occurs, affected users will be notified as soon as possible.

Never share your account password with anyone — no takbet staff member will ever ask for your password.

7

Data Retention and Deletion

takbet does not retain data longer than necessary. However, certain information must be kept for a defined period due to legal or regulatory obligations.

7.1 General Retention Periods

Active Accounts: All relevant information is retained for as long as the account remains active.
Transaction Records: Kept for at least five years for financial security and dispute resolution.
Communication History: Kept for at least two years to maintain customer support standards.
Log Data: Kept for up to 90 days for security review purposes.

7.2 After Account Closure

When you close your account, the process of deleting data beyond legal obligations begins. Personally identifiable information is permanently deleted or anonymised after the designated period.

8

Your Rights and Controls

takbet believes you should have full control over your own information. With that in mind, you have the following rights:

8.1 Data Rights

Access: You can request details of the information stored in your account.
Correction: You can request that incorrect or outdated information be updated.
Deletion: You can request that your information be deleted where there is no legal obligation to retain it.
Objection to Processing: You can object to the processing of your information for specific purposes.
Portability: You can request a copy of your own data.

8.2 How to Submit a Request

To make any data-related request, contact our 24/7 live chat support or send an email. We provide assistance in both Bengali and English.

Before responding to a data request, your identity will be verified to ensure no one else can access your information.

9

Responsible Gaming and Data Use

takbet monitors users' gaming habits to help protect them. If a user's gaming pattern raises concern, we actively offer support.

Information collected for this purpose is used solely for user protection and is not used for any commercial purpose. Full details on setting limits, self-exclusion, and other protective tools are available on the Responsible Gaming page.

Only users aged 21 and above may participate on takbet. Information collected for age verification at registration is held under strict security.

10

Protection of Minors

takbet is a platform intended entirely for adults. We do not knowingly collect any information from anyone under the age of 21.

If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted. Parents or guardians can notify our support team about such matters.

11

Policy Changes and Notification

takbet reserves the right to update this privacy policy as needed. If any significant change is made, registered users will be notified by email or live chat.

The updated policy will be published on this page and the effective date will be revised. Continuing to use the platform after a change means you accept the new policy.

If you disagree with any change to the policy, you have the right to close your account. You can find answers to more privacy-related questions on our FAQ page.

12

Contact Us

For any questions, requests, or complaints about the privacy policy, please get in touch with us:

Live Chat Support

Available 24 hours a day, 7 days a week. Support is available in Bengali and English.

Email

For written requests related to privacy:

Visit our About Us page to learn more about us.